macOS users: restart your mac before sending a support request.

Windows: your .instruments folder must be copied with your .dll file in order for the plugin to show up. Both files must be in your VST plugin folder together.

If the problem persists, send screenshots showing the plugin file in your plugin folder and the problem.

Insults are not tolerated, if your message is mean, you won't get any anwer and you'll be blocked from support.